Q&A

1. How long is processing, shipping, & handling?

Once order is placed please allow up to 2-3 business days for processing. Shipping takes 2-4 business days. If there is a delay with your package, you will receive a email. 

International Shipping: 7-10 business days depending where you are located. 

ALL PACKAGES DELIVERY IS WITH USPS. BUSINESS DAYS ARE MON-FRI.

2. How Can I track my package?

You can track your package at www.USPS.com. Your tracking number will be sent to your email via PayPal. If you can’t locate tracking number please check spam mail before contacting us. Customer Service number is 708-264-8190.

3. Can I make changes to my order?

To insure a fast deliver you can not alter order once payment is received. 

4. Can I return my order?

No you cannot return your order unless it is damaged, & we will replace it. But you are responsible for returning shipping cost. 

5. What is Virgin Hair?

Virgin Human hair is a phrase used to describe a set of hair that has not been chemically altered in any way. This also means it comes from a single donor , and all cuticles are in tact, running in the same direction. 

6. How much does each bundle weigh?

Each bundle weighs 3.4 oz

7. Will I experience shedding?

Minimum shedding meaning the hair will she’d but never have a noticeable or drastic decrease in its density or volume. Proper maintenance is recommended. 

8. How much hair will I need to achieve a full look?

For lengths 12”-16” we recommend 2 bundles or more. For lengths 18”-24” we recommend 3 bundles or more. For lengths 26”-30” we recommend 4 bundles or more.